No Stars: How Restaurants Can Leverage and Address Complaints

Posted on: April 3, 2019 by RMS Hospitality

A restaurant may have an enviable menu, amazing ambiance and a catchy name, but when it comes to customer service nothing else can provide more headaches for both the customer and management staff. According to Consumer Reports, there are myriad complaints that customers claim against restaurants, ranging from being served the wrong item to being […] Read More

Posted in: blog Restaurant Insurance

How a Restaurant Can Manage and Improve its Reputation

Posted on: March 20, 2019 by RMS Hospitality

In the world of hospitality, reputation is key. When people are choosing a new restaurant to head to, the move now is to look online. But if a restaurant doesn’t have glowing reviews on sites like Yelp or Google, or even social media platforms, it can deter new customers from coming in. Restaurant owners have […] Read More

Posted in: blog Restaurant Insurance

What a Restaurant Should Do in the Event of a Lawsuit

Posted on: March 13, 2019 by RMS Hospitality

Restaurants may be a great place for people to go and eat with friends and family and enjoy a great menu. But they can also be a hotbed for possible lawsuits and costly legal battles. From sharp corners to contaminated food to unsavory acts committed by someone on staff, there are plenty of things a […] Read More

Posted in: blog Hospitality Insurance Restaurant Insurance

What Does Assault & Battery Insurance Cover?

Posted on: March 6, 2019 by RMS Hospitality

Whether you own and operate a bar or restaurant, café or nightclub, there are many different ways in which your patrons’ well-being could end up having a bad time. Bar fights, arguments, long-term emotional effects, and general safety around the premises of your establishment can all be factors that encourage specified hospitality insurance. When it comes […] Read More

Posted in: Assault & Battery Insurance blog Hospitality Insurance

What Safety Precautions Should a Nightclub Take in 2019?

Posted on: February 27, 2019 by RMS Hospitality

One of the first reported nightclub tragedies in the United States was reported back in 1801 in Virginia when a meeting hall fire broke out, killing more than 70 people. Flash forward to today and tragedy is still striking with news of nightclub shootings and a steady stream of fights breaking out. Security has become […] Read More

Posted in: blog Nightclub Insurance

What Restaurants Should Do to Prevent Contamination

Posted on: February 20, 2019 by RMS Hospitality

Cross-contamination from unsanitary practices in kitchens can be detrimental to any restaurant. From cafes to coffee shops, fast food to elegant dining, all food prep should avoid creating contamination in the kitchen. This can lead to foodborne illnesses which can cause even bigger issues for your business. More than 300 people were sick after a […] Read More

Posted in: blog Restaurant Insurance

There’s a Hair In My Food: What Happens if a Customer Claims Contaminated Food

Posted on: February 13, 2019 by RMS Hospitality

In the restaurant industry, customers can end up sending a complaint about nearly anything. From cheese not being melted enough to proximity of their table to another table to food being brought out too slowly, diners hold a restaurant’s attention by their feedback. And with the advent of social media and online reviewing sites like […] Read More

Posted in: blog Restaurant Insurance

The Importance of Effective Branding in the Hospitality Industry

Posted on: January 23, 2019 by RMS Hospitality

When it comes to the hospitality industry, branding is everything. From coffee shops to corner cafes, hotels to nightlife destinations, branding can boost or backfire sales and clientele goals. Branding should be utilized by those in the hospitality industry to help get the word out of what services are offered and how they differ from […] Read More

Posted in: blog Hospitality Insurance

Signs of a Fraudulent Workers’ Compensation Claim

Posted on: January 16, 2019 by RMS Hospitality

Workplace injuries and illnesses within the restaurant industry can vary widely. From slips and falls to burns and cuts, there are many different reasons why someone on a restaurant staff would be compelled to claim workers’ compensation damages, a crucial part of any restaurant insurance program. But every year there are thousands of Americans who get […] Read More

Posted in: blog Restaurant Insurance

Understanding the Most Common Occupational Injuries in Restaurants

Posted on: January 9, 2019 by RMS Hospitality

Any restaurant, no matter the type of cuisine or theme, can become a hotbed of activity within a moment’s notice. From lunch rushes to big dinner parties, the busier the restaurant, the more possible it is for an injury to occur. But even if things have come to a halt, there’s always room for an […] Read More

Posted in: blog Restaurant Insurance