The IoT and the Hospitality Industry

Posted on: August 18, 2017 by RMS Hospitality Group

The Internet of Things, or IoT, coined in 1999 by British technologist Kevin Ashton, refers to the interconnectivity between people and their surroundings. What was once a futuristic concept is now a determining factor in the way we interact with each other and other connected devices. While the majority of the IoT market is held […] Read More

Posted in: blog Restaurant Insurance

Bar Owner Liability: Managing Overserved Patrons

Posted on: August 11, 2017 by RMS Hospitality Group

Common Bar Lawsuits > Recognizing Overserved Guests In this final installment of our article series on identifying common bar owner liabilities, we’re going to cover how to identify and manage drunk patrons. As these customers have a tendency to get into accidents and even cause fights, watching for signs of intoxication in your bar can […] Read More

Posted in: blog Sports Bar Insurance

Reasons Bar Owners are Sued: Bouncer & Patron Fights

Posted on: August 4, 2017 by RMS Hospitality Group

Common Bar Lawsuits > Employee-Patron Altercations In this series of blogs, we have discussed some of the major reasons that bar owners face lawsuits. From slips and falls to bar fights, there are a handful of culprits that contribute to the majority of claims in this sector. In this article, we’re going to explore employee […] Read More

Posted in: blog Sports Bar Insurance

Reasons Bar Owners Get Sued: Guest Altercations

Posted on: July 25, 2017 by RMS Hospitality Group

Common Bar Lawsuits > Preventing Guest Altercations In our last two posts, we covered some of the major reasons bar owners face lawsuits, including their patrons suffering slips and falls. While there are plenty of exposures that these professionals and entrepreneurs face, a growing concern is being found liable for a guest altercation. While no […] Read More

Posted in: blog Sports Bar Insurance

Top Reasons Bar Owners Are Sued: Slips & Falls

Posted on: July 19, 2017 by RMS Hospitality Group

Common Bar Lawsuits > Slips and Falls In our last article, we covered some of the most common reasons that bar owners are sued nationwide. As slips and falls rank as the biggest source of claims, we’re dedicating an entire blog to preventing these mishaps. One wrong move and you can end up with an […] Read More

Posted in: blog Sports Bar Insurance

4 Most Common Reasons Bar Owners are Sued

Posted on: July 13, 2017 by RMS Hospitality Group

If you’re lucky enough to own a successful nightclub or bar, chances are you’ll eventually encounter some sort of legal exposure. In such a litigious society, bar owners can take proactive steps to recognize the most common reasons they are sued each year, and what you can do to prevent these claims from occurring.  As […] Read More

Posted in: blog Sports Bar Insurance

How Restaurants Can Respond to Online Complaints

Posted on: June 21, 2017 by RMS Hospitality Group

Handling Complaints > Responding Online In our last two posts, we explored how restaurants can manage and recover from customer complaints. As we mentioned before, a customer complaint is an opportunity to turn the experience from a negative one into a positive one, and online reviews are no different. In this article, we’re going to […] Read More

Posted in: blog Restaurant Insurance

Effective Solutions for Handling Customer Complaints

Posted on: June 15, 2017 by RMS Hospitality Group

It’s inevitable that your clients will face unhappy customers at some point, and how they handle it makes all the difference.  The most important step is to acknowledge the customer complaint. There is no worse way to approach the situation than to argue or try to disprove the customer. If the issue has been ongoing […] Read More

Posted in: blog Restaurant Insurance

A How-To Guide for Handling Guest Complaints

Posted on: June 8, 2017 by RMS Hospitality Group

Guest complaints might make even the most experienced manager nervous, but they don’t have to be perceived negatively. In fact, if customers take the time to notify management about a less-than-stellar experience they had, chances are they like the establishment enough to give your clients the opportunity to repair the situation. Therefore, in addition to […] Read More

Posted in: blog Restaurant Insurance

Prevent Foodborne Illness: Food Separation

Posted on: May 23, 2017 by RMS Hospitality Group

In the next installment of our article series on preventing food contamination, we’re going to take a closer look at how to keep foods separate in your restaurant to minimize cross contamination. We’ve already discussed the implications that sanitization and cleanliness have on your operation, which is equally important. This time, food separation is on […] Read More

Posted in: blog Restaurant Insurance