How Restaurants Can Respond to Online Complaints

Posted on: June 21, 2017 by RMS Hospitality Group

Handling Complaints > Responding Online In our last two posts, we explored how restaurants can manage and recover from customer complaints. As we mentioned before, a customer complaint is an opportunity to turn the experience from a negative one into a positive one, and online reviews are no different. In this article, we’re going to […] Read More

Posted in: blog Restaurant Insurance

Effective Solutions for Handling Customer Complaints

Posted on: June 15, 2017 by RMS Hospitality Group

It’s inevitable that your clients will face unhappy customers at some point, and how they handle it makes all the difference.  The most important step is to acknowledge the customer complaint. There is no worse way to approach the situation than to argue or try to disprove the customer. If the issue has been ongoing […] Read More

Posted in: blog Restaurant Insurance

A How-To Guide for Handling Guest Complaints

Posted on: June 8, 2017 by RMS Hospitality Group

Guest complaints might make even the most experienced manager nervous, but they don’t have to be perceived negatively. In fact, if customers take the time to notify management about a less-than-stellar experience they had, chances are they like the establishment enough to give your clients the opportunity to repair the situation. Therefore, in addition to […] Read More

Posted in: blog Restaurant Insurance

Prevent Foodborne Illness: Food Separation

Posted on: May 23, 2017 by RMS Hospitality Group

In the next installment of our article series on preventing food contamination, we’re going to take a closer look at how to keep foods separate in your restaurant to minimize cross contamination. We’ve already discussed the implications that sanitization and cleanliness have on your operation, which is equally important. This time, food separation is on […] Read More

Posted in: blog Restaurant Insurance

Preventing Foodborne Illness: Cleanliness

Posted on: May 17, 2017 by RMS Hospitality Group

We recently discussed some of the major ways that restaurants can minimize and prevent contamination and foodborne illnesses. In this segment of the article series, we’re going to closely examine what it means to implement cleanliness in a restaurant, which can be shared with your clients. More importantly, address their Restaurant Insurance needs, complete with […] Read More

Posted in: blog Restaurant Insurance

Preventing Foodborne Illness & Cross Contamination

Posted on: May 10, 2017 by RMS Hospitality Group

The Center for Disease Control and Prevention (CDC) estimates that each year roughly 1 in 6 Americans (48 million people) get sick, 128,000 are hospitalized, and 3,000 die of foodborne diseases. For your clients, these are likely staggering statistics. While this threat looms over many restaurant owners, preventing it simply requires some preparation, knowledge and […] Read More

Posted in: blog Restaurant Insurance

Common Restaurant Hurdle: Management

Posted on: April 25, 2017 by RMS Hospitality Group

In the final leg of our article series on overcoming common restaurant challenges, we’re going to be looking at the struggle of implementing proper management. While menu writing and funding are major hurdles to new restaurateurs, competent and experienced management helps the restaurant to run like a well-oiled machine. In addition to protecting your clients […] Read More

Posted in: blog Restaurant Insurance

Menu Creation and Writing: Top Restaurant Challenges

Posted on: April 18, 2017 by RMS Hospitality Group

For many restaurateurs, developing a unique concept and showcasing that through the food is a huge challenge. While there is so much competition to overcome in the restaurant space, it can be a challenge to accurately reflect your concept, mission, and vision through your menu. However, we have a fix for that. Share the following […] Read More

Posted in: blog Restaurant Insurance

4 Surprising Restaurant Challenges

Posted on: April 11, 2017 by RMS Hospitality Group

The restaurant industry is a crowded and competitive one. With so many details to perfect, it can be a major challenge for your clients to bring their vision to life. However, recognizing these four surprising yet common challenges can help them to develop strategies to combat them and stay on top. In addition to backing […] Read More

Posted in: blog Restaurant Insurance

Preventing Bartender Injuries

Posted on: March 30, 2017 by RMS Hospitality Group

As a bar owner, your clients are likely aware of the additional risk they face when it comes to serving liquor at their establishments. However, have they stopped to consider the risks their bartenders are likely to face? From slips and falls to injuries related to repetitive motions and ergonomics, their staff are exposed to […] Read More

Posted in: blog Tavern Insurance