What Happens if the POS System Crashes?

Posted on: April 17, 2019 by RMS Hospitality

Technology has helped businesses in all industries with streamlining their services and modernizing their operations and customer service. But sometimes technology can get in the way of business, especially when it acts up. When a restaurant’s POS (point of sale) system goes down, this can cause major problems such as not being able to accept […] Read More

Posted in: blog Restaurant Insurance

How to Prepare for and Prevent Food Allergy-Related Claims

Posted on: April 10, 2019 by RMS Hospitality

Food allergies have always been an issue with diners, but in recent years there has been more of an effort to identify and treat them. The number of people with gluten and other allergies has increased immensely, which has resulted in a sharp rise in food allergy-related restaurant insurance claims. According to a study released […] Read More

Posted in: blog Restaurant Insurance

No Stars: How Restaurants Can Leverage and Address Complaints

Posted on: April 3, 2019 by RMS Hospitality

A restaurant may have an enviable menu, amazing ambiance and a catchy name, but when it comes to customer service nothing else can provide more headaches for both the customer and management staff. According to Consumer Reports, there are myriad complaints that customers claim against restaurants, ranging from being served the wrong item to being […] Read More

Posted in: blog Restaurant Insurance

How a Restaurant Can Manage and Improve its Reputation

Posted on: March 20, 2019 by RMS Hospitality

In the world of hospitality, reputation is key. When people are choosing a new restaurant to head to, the move now is to look online. But if a restaurant doesn’t have glowing reviews on sites like Yelp or Google, or even social media platforms, it can deter new customers from coming in. Restaurant owners have […] Read More

Posted in: blog Restaurant Insurance

What Does Assault & Battery Insurance Cover?

Posted on: March 6, 2019 by RMS Hospitality

Whether you own and operate a bar or restaurant, café or nightclub, there are many different ways in which your patrons’ well-being could end up having a bad time. Bar fights, arguments, long-term emotional effects, and general safety around the premises of your establishment can all be factors that encourage specified hospitality insurance. When it comes […] Read More

Posted in: Assault & Battery Insurance blog Hospitality Insurance

What Safety Precautions Should a Nightclub Take in 2019?

Posted on: February 27, 2019 by RMS Hospitality

One of the first reported nightclub tragedies in the United States was reported back in 1801 in Virginia when a meeting hall fire broke out, killing more than 70 people. Flash forward to today and tragedy is still striking with news of nightclub shootings and a steady stream of fights breaking out. Security has become […] Read More

Posted in: blog Nightclub Insurance

Understanding the Most Common Occupational Injuries in Restaurants

Posted on: January 9, 2019 by RMS Hospitality

Any restaurant, no matter the type of cuisine or theme, can become a hotbed of activity within a moment’s notice. From lunch rushes to big dinner parties, the busier the restaurant, the more possible it is for an injury to occur. But even if things have come to a halt, there’s always room for an […] Read More

Posted in: blog Restaurant Insurance

How to Design and Implement a Restaurant Training Program that Works

Posted on: December 12, 2018 by RMS Hospitality

For restaurants and cafes that want to run smoothly, having the right training program in place for new and seasoned employees is imperative. From understanding the need of the customers to knowing what to do during downtime or rough times, employees should be informed by great leadership to be proactive and constantly learning. But if […] Read More

Posted in: blog Restaurant Insurance

Understanding the Rules and Regulations of Being a Franchisor

Posted on: August 29, 2018 by RMS Hospitality

Owning a franchise operation always sounds like a great investment for businesspeople looking to expand their franchise footprint. Franchises initially present a great opportunity with a baked-in concept, business plan and marketing operation already in place. But before business owners take on this entrepreneurial endeavor, they have to go over some particular rules and regulations. […] Read More

Posted in: blog Franchise Select

The Hidden Liabilities in the Franchisor and Franchisee Relationship

Posted on: August 15, 2018 by RMS Hospitality

For franchise owners or would-be franchise owners, there’s plenty to factor in when looking to take on new business. But before you plan for a new franchise expansion, it’s important to look at the various legal aspects. Franchisee business offers a great opportunity for business owners and entrepreneurs. However, without covering your liabilities, the level […] Read More

Posted in: blog Franchise Select