What Restaurants Should Look For in Their Food Service Workers

Posted on: August 21, 2019 by RMS Hospitality

From managers to cooks to waitstaff to dishwashers, any restaurant of any size needs to flesh out its staff from top to bottom. When a restaurant is still new, owners may find that some of the duties will cross over from one category to another wherein the manager may double as the host, or servers […] Read More

Posted in: blog Restaurant Insurance

In 2019, What is “Good Hospitality”?

Posted on: July 17, 2019 by RMS Hospitality

When it comes to the hospitality industry, whether it’s bars, restaurants, or hotels, many business owners included are having to reinvent what it means to provide better quality customer service in the field. Through technology, such as social media, modern customers have different expectations and yield more power when it comes to consumer influence. The […] Read More

Posted in: blog Hospitality Insurance

Nightclub Lighting Safety: How to Put on a Show Without Any Danger

Posted on: July 10, 2019 by RMS Hospitality

For nightclub owners, operators, and managers, setting the scene inside the club with the right lighting is important when it comes to creating a fun environment that people want to be in. Lighting is an integral part of creating an atmosphere where people want to come and dance and party with their friends. But lighting […] Read More

Posted in: blog Nightclub Insurance

Operating a Restaurant? Have These Licenses in Place

Posted on: June 19, 2019 by RMS Hospitality

Opening a restaurant is an exciting venture borne out of a passion for a specific type of cuisine, lifestyle, food, or serving the community. But actually getting things up and running isn’t a simple process. Once a concept is figured out, color schemes are picked, a name is decided on, and real estate is handled, […] Read More

Posted in: blog Hospitality Insurance Restaurant Insurance

Bar Liability: Ensure That Every Bar Has Safe Exit Routes

Posted on: June 12, 2019 by RMS Hospitality

There are a number of liabilities that bar staff and owners have to be aware of when operating on a daily basis. From slips and falls to overserving, the usual suspects of risks can happen at any time in the nightlife community. However, one risk that owners should not push to the side is making […] Read More

Posted in: blog Sports Bar Insurance

3 Methods to Communicate and Work Well with Your Franchisees

Posted on: May 8, 2019 by RMS Hospitality

When it comes to franchising, communication is the key to building a strong relationship between parties. But communication isn’t as simple as just having a conversation. Franchises can be spread out throughout your city, your state, country, and even the world; think about the global reach of places like KFC and SuperCuts. With the potential […] Read More

Posted in: blog Franchise Select

Franchise Operations: Tips for Success

Posted on: May 1, 2019 by RMS Hospitality

For business owners considering buying a franchise restaurant, whether it’s a baked goods shop or chain of hamburger stops, there are plenty of things to consider. Fast food, or fast-casual dining, is one of the biggest categories when it comes to franchising and can always find a way to turn a profit in good times […] Read More

Posted in: blog Franchise Select

What Happens if the POS System Crashes?

Posted on: April 17, 2019 by RMS Hospitality

Technology has helped businesses in all industries with streamlining their services and modernizing their operations and customer service. But sometimes technology can get in the way of business, especially when it acts up. When a restaurant’s POS (point of sale) system goes down, this can cause major problems such as not being able to accept […] Read More

Posted in: blog Restaurant Insurance

How to Prepare for and Prevent Food Allergy-Related Claims

Posted on: April 10, 2019 by RMS Hospitality

Food allergies have always been an issue with diners, but in recent years there has been more of an effort to identify and treat them. The number of people with gluten and other allergies has increased immensely, which has resulted in a sharp rise in food allergy-related restaurant insurance claims. According to a study released […] Read More

Posted in: blog Restaurant Insurance

No Stars: How Restaurants Can Leverage and Address Complaints

Posted on: April 3, 2019 by RMS Hospitality

A restaurant may have an enviable menu, amazing ambiance and a catchy name, but when it comes to customer service nothing else can provide more headaches for both the customer and management staff. According to Consumer Reports, there are myriad complaints that customers claim against restaurants, ranging from being served the wrong item to being […] Read More

Posted in: blog Restaurant Insurance