There’s a Hair In My Food: What Happens if a Customer Claims Contaminated Food

Posted on: February 13, 2019 by RMS Hospitality

In the restaurant industry, customers can end up sending a complaint about nearly anything. From cheese not being melted enough to proximity of their table to another table to food being brought out too slowly, diners hold a restaurant’s attention by their feedback. And with the advent of social media and online reviewing sites like […] Read More

Posted in: blog Restaurant Insurance

Signs of a Fraudulent Workers’ Compensation Claim

Posted on: January 16, 2019 by RMS Hospitality

Workplace injuries and illnesses within the restaurant industry can vary widely. From slips and falls to burns and cuts, there are many different reasons why someone on a restaurant staff would be compelled to claim workers’ compensation damages, a crucial part of any restaurant insurance program. But every year there are thousands of Americans who get […] Read More

Posted in: blog Restaurant Insurance

Understanding the Most Common Occupational Injuries in Restaurants

Posted on: January 9, 2019 by RMS Hospitality

Any restaurant, no matter the type of cuisine or theme, can become a hotbed of activity within a moment’s notice. From lunch rushes to big dinner parties, the busier the restaurant, the more possible it is for an injury to occur. But even if things have come to a halt, there’s always room for an […] Read More

Posted in: blog Restaurant Insurance

How to Design and Implement a Restaurant Training Program that Works

Posted on: December 12, 2018 by RMS Hospitality

For restaurants and cafes that want to run smoothly, having the right training program in place for new and seasoned employees is imperative. From understanding the need of the customers to knowing what to do during downtime or rough times, employees should be informed by great leadership to be proactive and constantly learning. But if […] Read More

Posted in: blog Restaurant Insurance

Opening for Thanksgiving? How Bars and Restaurants Can Prepare

Posted on: November 7, 2018 by RMS Hospitality

Traditionally, Thanksgiving dinner is celebrated around a dinner table at a family member’s home. But in recent years, families have been creating their own tradition by coming together for their annual Thanksgiving meal at a restaurant or by ordering carry-out. In fact, according to the National Restaurant Association, nearly 10 percent of adults in the […] Read More

Posted in: blog Restaurant Insurance

What Restaurants Can Do to Reduce Foodborne Illness Claims

Posted on: October 10, 2018 by RMS Hospitality

According to the U.S. Centers for Disease Control and Prevention, more than 48 million Americans fall ill due to foodborne illness claims. Undercooked or raw food can lead to sickness for patrons of restaurants and cafes, which can lead to possible legal issues. While most cases of food-related illnesses are not serious and go away […] Read More

Posted in: blog Hospitality Insurance Restaurant Insurance

How to Make Over a Customer Rewards Program

Posted on: February 8, 2018 by RMS Hospitality Group

If your clients are one of the millions of restaurants that reward their customers for returning, this article is for them. In today’s digital-obsessed world, modernizing the program and expanding their reach via different platforms is almost required. In this post, we’re going to cover how your clients can cater to their customer’s mobile needs. […] Read More

Posted in: blog Restaurant Insurance

Restaurant Money-Saving Tips: e-learning Opportunities

Posted on: January 11, 2018 by RMS Hospitality Group

Training is a necessary component for all of your hospitality clients. As an ongoing process, they might be wasting precious time and resources trying to schedule training sessions when they have new hires, are implementing new procedures, or are getting new equipment. For this reason, e-learning opportunities can save them money and time and ensure […] Read More

Posted in: blog Restaurant Insurance

New Years’ Resolution: Serve Liquor Responsibly

Posted on: December 28, 2017 by RMS Hospitality Group

Every restaurant and bar owner know the implications of serving liquor, wine, and beer. However, these are staples of the industry and often prove to be the most lucrative sources of income. With that in mind, we’re going to provide some recommendations that you can share with your hospitality clients to start 2018 off right. […] Read More

Posted in: Liquor Liability

How Restaurants Can Respond to Online Complaints

Posted on: June 21, 2017 by RMS Hospitality Group

Handling Complaints > Responding Online In our last two posts, we explored how restaurants can manage and recover from customer complaints. As we mentioned before, a customer complaint is an opportunity to turn the experience from a negative one into a positive one, and online reviews are no different. In this article, we’re going to […] Read More

Posted in: blog Restaurant Insurance