What Restaurants Should Look For in Their Food Service Workers

Posted on: August 21, 2019 by RMS Hospitality

From managers to cooks to waitstaff to dishwashers, any restaurant of any size needs to flesh out its staff from top to bottom. When a restaurant is still new, owners may find that some of the duties will cross over from one category to another wherein the manager may double as the host, or servers […] Read More

Posted in: blog Restaurant Insurance

What Restaurants Can Do to Make Food Delivery Safer

Posted on: August 7, 2019 by RMS Hospitality

Food delivery and takeout are growing at an aggressive pace, especially with the innovation of ride-sharing. Companies like Uber have branched out to offer food delivery service and fast-food restaurants that already offer quick service are now offering up delivery through third-party tech apps, like GrubHub and DoorDash. Now, more restaurants are joining in, opening […] Read More

Posted in: blog Restaurant Insurance

Operating a Restaurant? Have These Licenses in Place

Posted on: June 19, 2019 by RMS Hospitality

Opening a restaurant is an exciting venture borne out of a passion for a specific type of cuisine, lifestyle, food, or serving the community. But actually getting things up and running isn’t a simple process. Once a concept is figured out, color schemes are picked, a name is decided on, and real estate is handled, […] Read More

Posted in: blog Hospitality Insurance Restaurant Insurance

What Happens if the POS System Crashes?

Posted on: April 17, 2019 by RMS Hospitality

Technology has helped businesses in all industries with streamlining their services and modernizing their operations and customer service. But sometimes technology can get in the way of business, especially when it acts up. When a restaurant’s POS (point of sale) system goes down, this can cause major problems such as not being able to accept […] Read More

Posted in: blog Restaurant Insurance

How to Prepare for and Prevent Food Allergy-Related Claims

Posted on: April 10, 2019 by RMS Hospitality

Food allergies have always been an issue with diners, but in recent years there has been more of an effort to identify and treat them. The number of people with gluten and other allergies has increased immensely, which has resulted in a sharp rise in food allergy-related restaurant insurance claims. According to a study released […] Read More

Posted in: blog Restaurant Insurance

No Stars: How Restaurants Can Leverage and Address Complaints

Posted on: April 3, 2019 by RMS Hospitality

A restaurant may have an enviable menu, amazing ambiance and a catchy name, but when it comes to customer service nothing else can provide more headaches for both the customer and management staff. According to Consumer Reports, there are myriad complaints that customers claim against restaurants, ranging from being served the wrong item to being […] Read More

Posted in: blog Restaurant Insurance

How a Restaurant Can Manage and Improve its Reputation

Posted on: March 20, 2019 by RMS Hospitality

In the world of hospitality, reputation is key. When people are choosing a new restaurant to head to, the move now is to look online. But if a restaurant doesn’t have glowing reviews on sites like Yelp or Google, or even social media platforms, it can deter new customers from coming in. Restaurant owners have […] Read More

Posted in: blog Restaurant Insurance

What a Restaurant Should Do in the Event of a Lawsuit

Posted on: March 13, 2019 by RMS Hospitality

Restaurants may be a great place for people to go and eat with friends and family and enjoy a great menu. But they can also be a hotbed for possible lawsuits and costly legal battles. From sharp corners to contaminated food to unsavory acts committed by someone on staff, there are plenty of things a […] Read More

Posted in: blog Hospitality Insurance Restaurant Insurance

What Restaurants Should Do to Prevent Contamination

Posted on: February 20, 2019 by RMS Hospitality

Cross-contamination from unsanitary practices in kitchens can be detrimental to any restaurant. From cafes to coffee shops, fast food to elegant dining, all food prep should avoid creating contamination in the kitchen. This can lead to foodborne illnesses which can cause even bigger issues for your business. More than 300 people were sick after a […] Read More

Posted in: blog Restaurant Insurance

There’s a Hair In My Food: What Happens if a Customer Claims Contaminated Food

Posted on: February 13, 2019 by RMS Hospitality

In the restaurant industry, customers can end up sending a complaint about nearly anything. From cheese not being melted enough to proximity of their table to another table to food being brought out too slowly, diners hold a restaurant’s attention by their feedback. And with the advent of social media and online reviewing sites like […] Read More

Posted in: blog Restaurant Insurance