There’s a Hair In My Food: What Happens if a Customer Claims Contaminated Food

Posted on: February 13, 2019 by RMS Hospitality

In the restaurant industry, customers can end up sending a complaint about nearly anything. From cheese not being melted enough to proximity of their table to another table to food being brought out too slowly, diners hold a restaurant’s attention by their feedback. And with the advent of social media and online reviewing sites like […] Read More

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Signs of a Fraudulent Workers’ Compensation Claim

Posted on: January 16, 2019 by RMS Hospitality

Workplace injuries and illnesses within the restaurant industry can vary widely. From slips and falls to burns and cuts, there are many different reasons why someone on a restaurant staff would be compelled to claim workers’ compensation damages, a crucial part of any restaurant insurance program. But every year there are thousands of Americans who get […] Read More

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Understanding the Most Common Occupational Injuries in Restaurants

Posted on: January 9, 2019 by RMS Hospitality

Any restaurant, no matter the type of cuisine or theme, can become a hotbed of activity within a moment’s notice. From lunch rushes to big dinner parties, the busier the restaurant, the more possible it is for an injury to occur. But even if things have come to a halt, there’s always room for an […] Read More

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How to Design and Implement a Restaurant Training Program that Works

Posted on: December 12, 2018 by RMS Hospitality

For restaurants and cafes that want to run smoothly, having the right training program in place for new and seasoned employees is imperative. From understanding the need of the customers to knowing what to do during downtime or rough times, employees should be informed by great leadership to be proactive and constantly learning. But if […] Read More

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Opening for Thanksgiving? How Bars and Restaurants Can Prepare

Posted on: November 7, 2018 by RMS Hospitality

Traditionally, Thanksgiving dinner is celebrated around a dinner table at a family member’s home. But in recent years, families have been creating their own tradition by coming together for their annual Thanksgiving meal at a restaurant or by ordering carry-out. In fact, according to the National Restaurant Association, nearly 10 percent of adults in the […] Read More

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The IoT and the Hospitality Industry

Posted on: August 18, 2017 by RMS Hospitality Group

The Internet of Things, or IoT, coined in 1999 by British technologist Kevin Ashton, refers to the interconnectivity between people and their surroundings. What was once a futuristic concept is now a determining factor in the way we interact with each other and other connected devices. While the majority of the IoT market is held […] Read More

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Gearing your Restaurant to Generation Z

Posted on: June 13, 2016 by RMS Hospitality Group

Defined as anyone born after 1995 and the largest population since the Baby Boomers generation, these young adults have a unique palette and tastes compared to their older counterparts. Generation Z’s preferences should be echoed in your restaurant to maximize profitability.  Therefore, their spending power can be optimized if your menu and business model are […] Read More

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Recruiting Talent for Summer Hiring

Posted on: May 2, 2016 by RMS Hospitality Group

Depending on the location of the restaurant, foot traffic might be heavy year-round. However, it’s common for restaurants to see declines in business during the cold, harsh winter months. Simply put: customers don’t want to bear the weather. Come summer time it’s a different story, though. As teens are likely looking for summer jobs, what […] Read More

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How to Hire Top Talent in your Restaurant

Posted on: March 28, 2016 by RMS Hospitality Group

Like many restaurant owners, you are expected to find the best talent to uphold your values and your success. While hiring the right candidates can be a challenge, it can be easily accomplished by following these simple steps. Just as important, however, is equipping your business with a Restaurant Insurance Package to adequately protect yourself. […] Read More

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Should Your Restaurant Start Offering Food Delivery Services?

Posted on: January 18, 2016 by RMS Hospitality Group

In a previous post, we discussed the rise in delivery services in New York. As food delivery services such as Grub Hub, Door Dash, and OnDelivery continue to flourish, this option seems more feasible than ever before. As more and more people are demonstrating their interest in food delivery, this service is worth looking into. […] Read More

Posted in: blog Restaurant Insurance