The Importance of Accessibility in Restaurants and the Hospitality Sector

Posted on: December 4, 2019 by RMS Hospitality

For restaurants, creating a great menu and an equally great environment for guests are two of their top priorities. But creating a great environment for all guests, including those with disabilities, should be a basic goal for every restaurant. However, for those with disabilities, whether they’re physical, mental, or otherwise, restaurant accessibility may be lacking […] Read More

Posted in: blog Restaurant Insurance

Addressing Staffing Issues in the Hospitality Sector

Posted on: November 13, 2019 by RMS Hospitality

Three are many indicators that point to a strong or surging economy. One of those is when Americans are packing their bags and hitting the road, air, or seas for travel and trips around the country or globe. And while this is great for everything from hotels to restaurants to tourism spots in travel destinations, […] Read More

Posted in: blog Hospitality Insurance Restaurant Insurance

Developing a Risk Assessment for Restaurant Clients

Posted on: September 11, 2019 by RMS Hospitality

Restaurant owners and operators spend a great deal of time and resources when it comes to building out their brand and pushing marketing strategies. While it’s important to build a brand and generate awareness so a client base grows, it’s also important to not forget about assessing risks and setting a plan to avoid liabilities. […] Read More

Posted in: blog Restaurant Insurance

What Restaurants Should Look For in Their Food Service Workers

Posted on: August 21, 2019 by RMS Hospitality

From managers to cooks to waitstaff to dishwashers, any restaurant of any size needs to flesh out its staff from top to bottom. When a restaurant is still new, owners may find that some of the duties will cross over from one category to another wherein the manager may double as the host, or servers […] Read More

Posted in: blog Restaurant Insurance

What Restaurants Can Do to Make Food Delivery Safer

Posted on: August 7, 2019 by RMS Hospitality

Food delivery and takeout are growing at an aggressive pace, especially with the innovation of ride-sharing. Companies like Uber have branched out to offer food delivery service and fast-food restaurants that already offer quick service are now offering up delivery through third-party tech apps, like GrubHub and DoorDash. Now, more restaurants are joining in, opening […] Read More

Posted in: blog Restaurant Insurance

How to Prepare for and Prevent Food Allergy-Related Claims

Posted on: April 10, 2019 by RMS Hospitality

Food allergies have always been an issue with diners, but in recent years there has been more of an effort to identify and treat them. The number of people with gluten and other allergies has increased immensely, which has resulted in a sharp rise in food allergy-related restaurant insurance claims. According to a study released […] Read More

Posted in: blog Restaurant Insurance

No Stars: How Restaurants Can Leverage and Address Complaints

Posted on: April 3, 2019 by RMS Hospitality

A restaurant may have an enviable menu, amazing ambiance and a catchy name, but when it comes to customer service nothing else can provide more headaches for both the customer and management staff. According to Consumer Reports, there are myriad complaints that customers claim against restaurants, ranging from being served the wrong item to being […] Read More

Posted in: blog Restaurant Insurance

How a Restaurant Can Manage and Improve its Reputation

Posted on: March 20, 2019 by RMS Hospitality

In the world of hospitality, reputation is key. When people are choosing a new restaurant to head to, the move now is to look online. But if a restaurant doesn’t have glowing reviews on sites like Yelp or Google, or even social media platforms, it can deter new customers from coming in. Restaurant owners have […] Read More

Posted in: blog Restaurant Insurance

What Restaurants Should Do to Prevent Contamination

Posted on: February 20, 2019 by RMS Hospitality

Cross-contamination from unsanitary practices in kitchens can be detrimental to any restaurant. From cafes to coffee shops, fast food to elegant dining, all food prep should avoid creating contamination in the kitchen. This can lead to foodborne illnesses which can cause even bigger issues for your business. More than 300 people were sick after a […] Read More

Posted in: blog Restaurant Insurance

There’s a Hair In My Food: What Happens if a Customer Claims Contaminated Food

Posted on: February 13, 2019 by RMS Hospitality

In the restaurant industry, customers can end up sending a complaint about nearly anything. From cheese not being melted enough to proximity of their table to another table to food being brought out too slowly, diners hold a restaurant’s attention by their feedback. And with the advent of social media and online reviewing sites like […] Read More

Posted in: blog Restaurant Insurance