Effective Solutions for Handling Customer Complaints

Posted on: June 15, 2017 by RMS Hospitality Group

It’s inevitable that your clients will face unhappy customers at some point, and how they handle it makes all the difference.  The most important step is to acknowledge the customer complaint. There is no worse way to approach the situation than to argue or try to disprove the customer. If the issue has been ongoing […] Read More

Posted in: blog Restaurant Insurance