The Fine Print: Leasing Negotiation Advice

Posted on: January 22, 2018 by RMS Hospitality

In our previous blog, we covered some important front-of-the-house operations advice for providing consistent, ongoing e-training for employees. As the restaurant industry is one that continually evolves, your client’s needs might change as they approach the end of their leasing date. However, if your clients are looking to renew a lease or find a new […] Read More

Posted in: Restaurant Insurance

Restaurant Money-Saving Tips: e-learning Opportunities

Posted on: January 11, 2018 by RMS Hospitality

Training is a necessary component for all of your hospitality clients. As an ongoing process, they might be wasting precious time and resources trying to schedule training sessions when they have new hires, are implementing new procedures, or are getting new equipment. For this reason, e-learning opportunities can save them money and time and ensure […] Read More

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The IoT and the Hospitality Industry

Posted on: August 18, 2017 by RMS Hospitality

The Internet of Things, or IoT, coined in 1999 by British technologist Kevin Ashton, refers to the interconnectivity between people and their surroundings. What was once a futuristic concept is now a determining factor in the way we interact with each other and other connected devices. While the majority of the IoT market is held […] Read More

Posted in: blog Restaurant Insurance

How Restaurants Can Respond to Online Complaints

Posted on: June 21, 2017 by RMS Hospitality

Handling Complaints > Responding Online In our last two posts, we explored how restaurants can manage and recover from customer complaints. As we mentioned before, a customer complaint is an opportunity to turn the experience from a negative one into a positive one, and online reviews are no different. In this article, we’re going to […] Read More

Posted in: blog Restaurant Insurance

Effective Solutions for Handling Customer Complaints

Posted on: June 15, 2017 by RMS Hospitality

It’s inevitable that your clients will face unhappy customers at some point, and how they handle it makes all the difference.  The most important step is to acknowledge the customer complaint. There is no worse way to approach the situation than to argue or try to disprove the customer. If the issue has been ongoing […] Read More

Posted in: blog Restaurant Insurance

A How-To Guide for Handling Guest Complaints

Posted on: June 8, 2017 by RMS Hospitality

Guest complaints might make even the most experienced manager nervous, but they don’t have to be perceived negatively. In fact, if customers take the time to notify management about a less-than-stellar experience they had, chances are they like the establishment enough to give your clients the opportunity to repair the situation. Therefore, in addition to […] Read More

Posted in: blog Restaurant Insurance

Prevent Foodborne Illness: Food Separation

Posted on: May 23, 2017 by RMS Hospitality

In the next installment of our article series on preventing food contamination, we’re going to take a closer look at how to keep foods separate in your restaurant to minimize cross contamination. We’ve already discussed the implications that sanitization and cleanliness have on your operation, which is equally important. This time, food separation is on […] Read More

Posted in: blog Restaurant Insurance

Preventing Foodborne Illness: Cleanliness

Posted on: May 17, 2017 by RMS Hospitality

We recently discussed some of the major ways that restaurants can minimize and prevent contamination and foodborne illnesses. In this segment of the article series, we’re going to closely examine what it means to implement cleanliness in a restaurant, which can be shared with your clients. More importantly, address their Restaurant Insurance needs, complete with […] Read More

Posted in: blog Restaurant Insurance

Preventing Foodborne Illness & Cross Contamination

Posted on: May 10, 2017 by RMS Hospitality

The Center for Disease Control and Prevention (CDC) estimates that each year roughly 1 in 6 Americans (48 million people) get sick, 128,000 are hospitalized, and 3,000 die of foodborne diseases. For your clients, these are likely staggering statistics. While this threat looms over many restaurant owners, preventing it simply requires some preparation, knowledge and […] Read More

Posted in: blog Restaurant Insurance

Common Restaurant Hurdle: Management

Posted on: April 25, 2017 by RMS Hospitality

In the final leg of our article series on overcoming common restaurant challenges, we’re going to be looking at the struggle of implementing proper management. While menu writing and funding are major hurdles to new restaurateurs, competent and experienced management helps the restaurant to run like a well-oiled machine. In addition to protecting your clients […] Read More

Posted in: blog Restaurant Insurance