How to Effectively Integrate Seasonal and Temporary Employees into the Workforce

Posted on: June 27, 2018 by RMS Hospitality

Summer is here in full force and businesses that need seasonal help might not only be concerned about finding extra help, but training temporary employees quickly and effectively. To accommodate bigger customer pushes from June to September everything from clothing stores to coffee shops need an extra hand to handle the load. But to be […] Read More

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The Most Effective Ways to Market Your Restaurant in 2018

Posted on: April 6, 2018 by RMS Hospitality

With the advent of social media and the push for a more digital-friendly atmosphere, restaurants of all kinds are seeing the impact that technology has on their business. Traditional word of mouth, while always important, has taken a backseat to clicks, likes, swipes, and reviews from typing-happy customers. In fact, some restaurants even jump on […] Read More

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How to Make Over a Customer Rewards Program

Posted on: February 8, 2018 by RMS Hospitality Group

If your clients are one of the millions of restaurants that reward their customers for returning, this article is for them. In today’s digital-obsessed world, modernizing the program and expanding their reach via different platforms is almost required. In this post, we’re going to cover how your clients can cater to their customer’s mobile needs. […] Read More

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The Fine Print: Leasing Negotiation Advice

Posted on: January 22, 2018 by RMS Hospitality Group

In our previous blog, we covered some important front-of-the-house operations advice for providing consistent, ongoing e-training for employees. As the restaurant industry is one that continually evolves, your client’s needs might change as they approach the end of their leasing date. However, if your clients are looking to renew a lease or find a new […] Read More

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Restaurant Money-Saving Tips: e-learning Opportunities

Posted on: January 11, 2018 by RMS Hospitality Group

Training is a necessary component for all of your hospitality clients. As an ongoing process, they might be wasting precious time and resources trying to schedule training sessions when they have new hires, are implementing new procedures, or are getting new equipment. For this reason, e-learning opportunities can save them money and time and ensure […] Read More

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The IoT and the Hospitality Industry

Posted on: August 18, 2017 by RMS Hospitality Group

The Internet of Things, or IoT, coined in 1999 by British technologist Kevin Ashton, refers to the interconnectivity between people and their surroundings. What was once a futuristic concept is now a determining factor in the way we interact with each other and other connected devices. While the majority of the IoT market is held […] Read More

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How Restaurants Can Respond to Online Complaints

Posted on: June 21, 2017 by RMS Hospitality Group

Handling Complaints > Responding Online In our last two posts, we explored how restaurants can manage and recover from customer complaints. As we mentioned before, a customer complaint is an opportunity to turn the experience from a negative one into a positive one, and online reviews are no different. In this article, we’re going to […] Read More

Posted in: blog Restaurant Insurance

Effective Solutions for Handling Customer Complaints

Posted on: June 15, 2017 by RMS Hospitality Group

It’s inevitable that your clients will face unhappy customers at some point, and how they handle it makes all the difference.  The most important step is to acknowledge the customer complaint. There is no worse way to approach the situation than to argue or try to disprove the customer. If the issue has been ongoing […] Read More

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A How-To Guide for Handling Guest Complaints

Posted on: June 8, 2017 by RMS Hospitality Group

Guest complaints might make even the most experienced manager nervous, but they don’t have to be perceived negatively. In fact, if customers take the time to notify management about a less-than-stellar experience they had, chances are they like the establishment enough to give your clients the opportunity to repair the situation. Therefore, in addition to […] Read More

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Prevent Foodborne Illness: Food Separation

Posted on: May 23, 2017 by RMS Hospitality Group

In the next installment of our article series on preventing food contamination, we’re going to take a closer look at how to keep foods separate in your restaurant to minimize cross contamination. We’ve already discussed the implications that sanitization and cleanliness have on your operation, which is equally important. This time, food separation is on […] Read More

Posted in: blog Restaurant Insurance