How Restaurants Can Respond to Online Complaints

Posted on: June 21, 2017 by RMS Hospitality Group

Handling Complaints > Responding Online In our last two posts, we explored how restaurants can manage and recover from customer complaints. As we mentioned before, a customer complaint is an opportunity to turn the experience from a negative one into a positive one, and online reviews are no different. In this article, we’re going to […] Read More

Posted in: blog Restaurant Insurance

Effective Solutions for Handling Customer Complaints

Posted on: June 15, 2017 by RMS Hospitality Group

It’s inevitable that your clients will face unhappy customers at some point, and how they handle it makes all the difference.  The most important step is to acknowledge the customer complaint. There is no worse way to approach the situation than to argue or try to disprove the customer. If the issue has been ongoing […] Read More

Posted in: blog Restaurant Insurance

A How-To Guide for Handling Guest Complaints

Posted on: June 8, 2017 by RMS Hospitality Group

Guest complaints might make even the most experienced manager nervous, but they don’t have to be perceived negatively. In fact, if customers take the time to notify management about a less-than-stellar experience they had, chances are they like the establishment enough to give your clients the opportunity to repair the situation. Therefore, in addition to […] Read More

Posted in: blog Restaurant Insurance